This document provides you with information on how we collect, use, store and disclose your personal information.
What personal information do we collect?
To provide you with our Services, we need to collect Personal Information. If we do not collect the Personal Information or if any of the Personal Information you provide is incomplete or inaccurate, we may not be able to provide the Services or those Services may be compromised.
Depending on the nature of the Services we provide to you, the personal information we collect may include:
- your name, email address, telephone numbers and address;
- date of birth;
- credit card details and expiry dates;
- drivers licence number and state of origin;
- vehicle preference;
- vehicle damage circumstances and details; and
- any other Personal Information relevant to the Services we provide to you.
How do we collect this information?
We aim to collect Personal Information directly from you. We may also collect Personal Information:
- when you complete a form, make inquiries or apply to rent a vehicle from or through us;
- from our contracted service providers;
- through our website and by other electronic communication channels (e.g. when you send us an email or post an entry on our Facebook page or other social media sites);
- from third parties;
- from publicly available sources of information;
- when we are required to do so by law;
- when you log onto or connect to our Website and our server automatically records information your browser sends (e.g. your IP address, how and when you travel through our Website, the pages and documents accessed information about your usage (e.g. by way of cookies) and other information provided by downloading information from our website). However, unless your name is part of your email address or you specifically provide it, our server does not automatically collect this information.
If at any time you supply Personal Information to us about any other person (e.g. another member of your household or you post a photo on our Facebook page), you represent and we accept that information on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.
How do we use this information?
We use the Personal Information we collect for operational purposes and to:
- provide our Services;
- comply with our contractual and other legal obligations;
- process your inquiries and improve our Services;
How do we use this information?
We may be required to disclose your Personal Information by law, by court order or to investigate suspected fraud or other unlawful activity.
We may also disclose your Personal Information to third parties in certain circumstances including:
- if you agree to the disclosure;
- when we use it for the purpose for which it was collected, e.g. to provide you with Services;
- in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
- where disclosure is required or permitted by law;
- where it is required to be disclosed for audit purposes;
- if disclosure will prevent or lessen a serious or imminent threat to someone’s life or health;
- or where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.
Considerations when you send information to us
While we do all we reasonably can to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the Internet is 100% secure.
The open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information, it is sent at your own risk.
While we are not in a position to give you advice on Internet security, if you provide Personal Information to us electronically, there are some things you can do which may help maintain the privacy of your information, including:
- ALWAYS closing your browser when you have finished your session;
- NEVER providing Personal Information when using a public computer;
You should contact us immediately if you believe:
- someone has gained access to your Personal Information;
- we have breached our privacy obligations or your privacy rights in any way; or
How your information is stored
We endeavour to keep our information systems and files secured from unauthorised access. Those who work with us are aware of the importance we place on protecting your privacy and their role in helping us to do so.
Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.